Vita is a customer support assistant for Deckhand. Her experience with the NAIT programme gives her a strong understanding of mandatory reporting systems, which directly supports her work with Deckhand.
Vita graduated with a Bachelor of Arts, majoring in English Literature from Te Herenga Waka - Victoria University of Wellington. Following this, Vita worked in the operations and processing team for OSPRI, which manages the National Animal Identification and Tracing (NAIT) programme, for five years.
Vita’s background has armed her with the knowledge and patience needed to understand the day-to-day needs of fishers.
I’ve enjoyed sinking my teeth into a new area of expertise and learning more about the fishing industry - something I knew very little about at first! Calling customer support is usually the last resort for many, and I find it very fulfilling to help people overcome their technological problems.